Statement of Intent
This policy sets out how we at Jane Pethick Hypnotherapy use and protect the information that you provide when you use our services and our website. It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided.
This policy will be updated from time to time in line with prevailing legislation.
When you contact us via our website, phone or email we will collect your:
- Email Address
- Telephone Number
What we do with this information
We use this information in order to make contact with you to discuss your treatment and to book a course of therapy sessions if you wish to go ahead.
In Initial Consultation we will ask for:
- Your name, address, telephone and email contact details so that, if necessary, we may contact you during the time we are working together.
- We also ask questions about your age, occupation, education, health, medication and pastimes. These questions help us to get to know you better and tailor the therapy for your needs.
Under the General Data Protection Regulations which are effective from 25th May 2018 you have the following rights:
- the right to be informed (which is why we have produced this policy).
- the right of access (if you wish to see your file then please make a request in writing to Jane Pethick, the Data Processor. We will
provide you with the information within 30 days of your request).
- the right to rectification (this is your right to request changes to any information we hold that is factually inaccurate. If you believe any of the information we hold about you is incorrect then please let us know as soon as possible and we will make the appropriate changes.
- the right to erasure (given the nature of our work we are required to hold our details for a period of 8 years, after this your information will be securely destroyed).
- the right to restrict processing (we will only use the information for the purposes that we have stated: most standards of confidentiality
applied in professional contexts are based upon the Common Law concept of confidentiality where the duty to keep confidence is
measured against the concept of “greater good”.
- the right to data portability: we will not share your information, other than in the situations described above, without your specific
- the right to object (we will not contact you for marketing purposes unless you have given us specific agreement to do so).
- the right not to be subject to automated decision-making including profiling (we will not use your information for profiling purposes).
We use a data processor for the purposes of administration (including appointment making) and accounts. The data processor is trained for
GDPR purposes and fully compliant with the requirements.
When you contact us via our website Contact form, we will collect your name, telephone and email address. By using the Contact Form you consent to us using this information for correspondence purposes, notably to discuss your interest in Hypnotherapy treatment and to book an appointment. To have your email deleted from our records, please contact us by email.
Blog Subscription Service
When you sign up to our Blog Subscription service, we will collect your email address. By using the Blog Subscription service you consent to us using this information in order to send you by email our Blog Posts as and when they are published. To unsubscribe and have your email deleted from this service, either click “Unsubscribe” at the bottom of a Blog Post email, or contact us by email.
Subject to your prior consent, we may publish information you provide about treatment you received from us as a Testimonial on our website. Such information may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such information by others. To have your testimonial deleted from our website please contact us by email.
Like any other website, our website uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
You can choose to disable cookies through your individual browser options. More information on how to do this can be found by visiting the following links :
- https://support.google.com/chrome/answer/95647?hl=en (Chrome);
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- http://www.opera.com/help/tutorials/security/cookies/ (Opera);
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- https://support.apple.com/kb/PH21411 (Safari); and
- https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Note that if you block cookies, some features of our website may not be available to you.
Links to other sites
Our website follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
We do not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.